FAQ

If you have any other questions don’t hesitate to e-mail at [email protected]

What happens if I’m not happy with my purchase?

We offer a two weeks’ full return on all pieces if the piece is still in mint condition. Return the piece within a fortnight. Send us an e-mail informing us that you have returned it and your account number and we will return your payment.

What does “limited edition” mean?

This means that the work is printed only in a limited number of copies. When the edition is sold out, it won’t be available for purchase again.

What is the difference between classic, premium and collector’s edition?

Classic is printed in an open, numbered edition. Premium is larger in size and is printed in a limited edition. Collectors Edition is the largest in size and is only available in some motifs. It is printed in a limited edition on Hahnemühle Fine Art, Photo Rag® Satin (PDF).

If a piece is “sold out” what does it mean?

If it says that a piece is sold out it means that the total limited edition is sold out and that it won’t be available for purchase again.

Why does the currency change to Swedish kronor (SEK) when I’m about to pay?

This is because each transaction is made in Swedish kronor (SEK) since Andreas Englund is based in Sweden. You can choose to view prices in the currency of your choice, but when you are about to make the transaction, the total price will be shown in SEK.

Gift Certificate

The recipient gets to choose from 35 a different motives and logs in with a unique code found on the back of the gift certificate.
Once you’ve paid you will receive a PDF on email with a template of the gift card and the envelope to print along with a receipt of the order.
For optimal printing result, use high-quality paper preferably from the same manufacturer as the printer you are using.
The template is in A4 format. The card will be 180 mm wide and 94 mm high. For US letter the size will be slightly smaller – 165 mm wide and 86 mm high.
The gift certificate is valid one (1) year from the date of purchase.
It is possible to use several gift certificates to purchase one or several prints.
Shipment of the art print is not included in the gift card certificate. Shipment is payable at check out when the art print is ordered.
If the gift certificate has not been used before the end of its period of validity, for any reason, no refund will be made.

Payment – Print

Payment is made through PayPal – a fast and secure system. You can use Visa, MasterCard or American Express. You don’t need a PayPal account to do your purchase. Follow the steps at ”Checkout” and your payment will go through. PayPal website

Shipping – Print

Shipping cost depends on shipping address and country and is specified in your shopping cart before you finalize your purchase.
The delivery time depends on where you live. Allow for two to three weeks delivery, unless otherwise specified. Sometimes your order may be further delayed at customs. Often your order will arrive faster.
All our pieces are delivered safely in a sturdy cardboard tube.

Shipping – Oil paintings

Shipping cost depends on size, weight, shipping address and country. Enter your address to get a quote for the shipping cost. The oils are shipped via UPS and are insured during transit. The painting is first packaged for shipping, which takes about 1 week. Shipping time is 2-3 days.

Payment- Oil paintings

Payment is made by bank transfer after both parties have signed an agreement that binds the buyer and the seller to the purchase and delivery of the goods.

Taxes

All prices include VAT.

Customs

Customers outside the EU may have to pay duty in their own country.